We are very sorry to learn that you didn’t experience this type of service. We have spent a great deal of time ensuring that our employees are trained in all facets of their job, which includes excellent customer service. Please be assured that your comfort is very important and if you should ever experience an issue with your room during a future visit, please don’t hesitate to ask for the Guest Service Manager at the Front Desk and they would be pleased to be of assistance in resolving any issue with your room.
We are very sorry to learn that you didn’t fully enjoy your stay. Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin.
